Refund Policy

The short version

If the Playbook isn’t what you expected, email us within 14 days of your purchase and we’ll arrange a refund. You do not need to justify yourself.

The window

You have 14 days from the date of purchase to request a refund. After that we generally can’t offer one, because the files are yours to keep and have already been delivered. If something has genuinely gone wrong, ask anyway and we’ll look at it.

How to request one

Email [email protected] from the address you used to buy, and include:

• Your order or receipt reference.
• One line on what didn’t work for you. Genuinely useful to us, and never required.

What happens next

We aim to reply within two business days. Because Lemon Squeezy is our Merchant of Record, approved refunds are processed through them and returned to your original payment method. How quickly the money appears depends on your bank or card issuer, and is usually a few business days. Refunds remain subject to applicable law and to Lemon Squeezy’s payment and refund processing.

Once a refund is issued, your licence to use the files ends and any active download links are revoked. We ask that you delete your copies.

Partial refunds

If we refund only part of what you paid, as a goodwill gesture or to correct a pricing mistake, you keep access to your files. A partial refund is not a cancelled purchase.

When we may decline

We may decline a refund where:

• The request is made well after the 14-day window.
• There is clear evidence the files have been redistributed or resold.
• The same customer repeatedly buys and refunds the same product.

If something is wrong with the files

If a file is corrupted, won’t open, or a download link has expired, that is not a refund situation. It is a problem we should fix. Email us and we will send you a working link. If we can’t fix it, you get your money back regardless of the 14-day window.

Chargebacks

Please contact us before raising a chargeback with your bank. We would much rather refund you directly and quickly than dispute it, and it is faster for you too.